Thank you for visiting Romantic Concepts... Feel Good ComfortWear. Comfortable, versatile, soft and warm, easy to care for clothing for the everyday woman. Toll free: 1.866.569.COZY(2699) Monday-Friday 9am-4pm (Pacific Time) Mailing Address for returns/exchanges: 681 South Tustin Street, suite #104 Orange, CA 92866 Please email any inquiries or to let us know you have a return or exchange to the email address below. info@romanticconcepts.com You may also contact Gina with any questions: gina@romanticconcepts.com All billing information is kept private and credit card transactions are secure by using SSL encryption. We accept Visa, Mastercard, Discover and Pay Pal. SHIPPING INFORMATION: All shipments contain package tracking. Delivery is only available within the USA. Free USPS Priority Mail shipping. Fed Ex Ground shipping also available for a $5 flat fee. GENERAL DELIVERY: USPS Priority Mail: Once shipped, West Coast deliveries take 2-3 days, East Coast no more than 5 business days. If you want to know the status of delivery, email or phone and we will get back to you with the expected delivery and/or the tracking number. Please print or keep your email confirmation as a receipt. PO Box delivery: Packages delivered by USPS(US mail/Priority Mail)only. RUSH DELIVERY(USA only):Rush deliveries currently unavailable. We apologize for this inconvience. Fed Ex Air(M-F):2nd Day by 3pm:$35 *or* Next day by 10am:$50 *or* Next Day by 3pm:$40. Please be advised: RUSH DELIVERY ORDERS MUST BE SUBMITTED BY 1pm PACIFIC TIME...THERE IS NO SATURDAY DELIVERY...NEXT DAY ORDERS PLACED ON FRIDAY WILL BE DELIVERED ON MONDAY. These rush shipping charges may be added to your purchase. If the shipping charge does not exceed these costs, you will be charged for the lesser/ actual shipping cost. USPS Express Mail(M-F):Next day (by postal service):$22. GIFTS: If you are sending as a gift to someone special, we will gladly accompany the package with a personalized message for free and a packing slip is also sent with the package. Please print your emailed confirmation as your receipt. Exchanges/ Returns: For returns or exchanges, please email(info@romanticconcepts.com) with reason for return and order#. Please send to the above address within 3 weeks of purchase. Refunds cannot be given after 4 weeks because we do not keep credit card numbers after that time period. The item must be in the original condition and with tags attached. Shipping charges for returns are paid by the customer. Thank You for visiting Romantic Concepts...Feel Good ComfortWear!